Last Updated: 27/08/2025
At OneTree Brands, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://onetreebrands.com, make a purchase, or subscribe to our SMS/text messaging services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing/shipping address, payment information.
- Device Information: IP address, browser type, operating system, and browsing behavior on our site.
- Order Information: Purchase history, preferences, and account details.
- SMS Consent Information: Mobile phone numbers and consent for SMS/text messages.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders.
- Provide customer support and respond to inquiries.
- Send updates, promotions, and offers (if you have opted-in).
- Improve website performance and enhance your shopping experience.
- Comply with legal and regulatory requirements.
3. SMS & Phone Consent
When you opt in to receive SMS/text messages from OneTree Brands:
- We will use your phone number only to send order updates, offers, promotions, alerts, and customer service messages.
- Your phone number and SMS consent will never be sold, rented, or shared with third parties or affiliates.
- Message frequency may vary. Standard message & data rates may apply.
- You may opt out anytime by replying STOP. For assistance, reply HELP or contact us at hello@onetreebrands.com.
Required Disclosure:
“If you consent to receive SMS from OneTree Brands, you agree to receive [promotions, updates, and alerts] SMS from us. Reply STOP to opt out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://onetreebrands.com/privacy-policy to see our full privacy policy and terms.”
4. Sharing of Information
We do not sell, rent, or trade your personal information. We may share limited information with:
- Service providers (payment gateways, shipping carriers, marketing platforms) to process transactions and deliver services.
- Legal authorities if required by law, regulation, or court order.
5. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
6. Cookies & Tracking
Our website uses cookies and similar technologies to:
- Enhance browsing experience.
- Analyze site traffic and performance.
- Provide personalized recommendations.
You can control cookie preferences through your browser settings.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Withdraw consent for marketing communications (including SMS).
- Request a copy of the personal data we hold about you.
To exercise your rights, please contact us at hello@onetreebrands.com.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
9. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
11. Contact Us
If you have questions about this Privacy Policy or your data, please contact us:
OneTree Brands
Email: hello@onetreebrands.com
Website: https://onetreebrands.com